SumanOnline believes in helping its customers as far as possible, and therefore has
a liberal cancellation policy. Under this policy:
Cancellation Policy
- Cancellations will be considered only if the request is made immediately after placing the
order.
- However, the cancellation request may not be entertained if the orders have been communicated to
the vendors/merchants and they have initiated the process of shipping them.
- SumanOnline does not accept cancellation requests for perishable items like flowers,
eatables etc. However, refund/replacement can be made if the customer establishes that the
quality of product delivered is not good.
Damaged or Defective Items
- In case of receipt of damaged or defective items, please report the same to our Customer Service
team within 7 days of receipt of the products.
- The request will be entertained once the merchant has checked and determined the issue at their
end.
- If the product received is not as shown on the site or as per your expectations, you must bring
it to the notice of our customer service within 7 days of receiving the product. The Customer
Service Team will review your complaint and take appropriate action.
Warranty and Refunds
- In case of complaints regarding products that come with a warranty from manufacturers, please
refer the issue to them.
- For any Refunds approved by SumanOnline, it will take 3-5 days for the refund to be
processed to the end customer or .